Responsible Play
Tools and guidance to help you keep play fun, balanced, and within your limits.
Set time and spend limits
- Decide your time limit before you start and use a phone/alarm reminder.
- Set a strict budget for play; avoid chasing losses or increasing stakes to “get even.”
- Only play when rested and sober; avoid playing when stressed, upset, or pressured.
Take breaks
Short breaks help keep decisions clear. Try a 5–10 minute pause each hour, and stop if play stops feeling enjoyable.
Self-exclusion / account closure
If you want to stop playing, you can request a cooling-off period or permanent account closure. Contact us from the email on your account:
contact@playnzio.com or call +64 7 506 1173. We may ask for information to verify your identity and will confirm when the restriction is applied.
Get help (New Zealand)
- Gambling Helpline Aotearoa: gamblinghelpline.co.nz | call 0800 654 655 (free, 24/7)
- Safer Gambling Aotearoa: safergambling.org.nz | online resources and self-help tools
- 1737 — Need to Talk?: call or text 1737 | 1737.org.nz
If you are in immediate danger, call 111.
New Zealand regulator information
Gambling in New Zealand is regulated under the Gambling Act 2003. You can review regulator and oversight resources such as:
- Department of Internal Affairs (Gambling): dia.govt.nz/Gambling
- Gambling Commission of New Zealand: gamblingcom.govt.nz
- Office of the Privacy Commissioner: privacy.org.nz